HERWIG – DISPATCH
Work Order Management Software
Transform your field service operations with our user-friendly platform, accessible from any browser. Herwig Dispatch simplifies work order management and enhances dispatch efficiency. Optimise your workflow, reduce response times, and improve customer satisfaction—all in one powerful solution.
Key Benefits
Boost Operational Efficiency
Leverage AI-driven routing and digital workflows to optimise job assignments, saving time and reducing costs across your operations.
Stay Ahead of Issues
Monitor your operations in real-time, allowing your team to identify and address potential issues before they disrupt service.
Prevent Disputes
Our detailed work order protocol guarantees accurate job details and documentation, ensuring traceability that makes it easier to resolve disputes.
Dispatch Key Features:
Seamless Work Order Management
Easily manage imported work orders from contracting authorities or ERP/CRM systems. Track available technicians and manage equipment to ensure efficient service delivery.
Smart AI-Routing
Automatically determine the most efficient routes based on cost, distance and time to maximise your team’s productivity.
Real-Time Operations Monitoring
Gain instant visibility into your dispatch activities, enabling quick management of unexpected incidents.
Customisable Digital Workflows
Our digital platform guides dispatchers and technicians through each job with customisable workflows, ensuring all steps are documented and proof of completion is provided.
How Herwig Dispatch Works:
Import and Manage Work Orders
Easily import work orders into the Herwig platform, adding essential details such as equipment and operational criteria to ensure all necessary information is captured from the start.
Dispatch Technicians
Utilise our smart AI-routing feature to assign the right technicians based on availability and proximity. Dispatchers can access real-time data to optimise resource allocation and make informed decisions.
Monitor Progress and Manage Billing
Technicians document each step of their jobs through the mobile app, ensuring accurate records for proof of completion. Once a job is finished, generate invoices and integrate with your ERP or CRM systems for streamlined billing.
Frequently Asked Questions (FAQ)
Ready to See the Herwig Solution in Action?
Request a demo to see the benefits of our platform firsthand.
