HERWIG – Customer Portal
A Simple, Self-Service Solution for Your Customers
Give your clients easy, anytime access to their appointment details with the Herwig Customer Portal. Our secure online customer communication platform simplifies the end user’s service experience while reducing your workload. Real-time updates and intuitive self-service options boost customer satisfaction and streamline your operations.
Key Benefits
Save Time and Resources
Streamline interactions with the 20% of customers who drive 80% of your workload, simplifying complex cases. Customers can also submit meter readings, reducing site visits.
Instant Updates
When data changes it is immediately reflected in the customer portal, which reduces inquiries, and free up your team’s time.
Anytime Access
Give your customers access to view reports, job details, and documents at any time, all saved and recorded in one place for their convenience.
Key Components:
Self-Service Scheduling
Allow customers to book, change, or cancel appointments online, update their information, and add notes for technicians about special situations or instructions, saving time and ensuring accuracy.
Process Automation
Integrated specific processes and communications, like requirements for installing a smart meter gateway and integrated confirmation through customer, once the work is done.
Route-Optimised Appointments
Our AI-powered system schedules appointments efficiently to minimise travel time and reduce conflicts.
Master Data Enrichment
Allow users to enrich their contact details, like e-mail address, phone-number, name, etc.
QR Code Login
Make it easy for customers to access their accounts with a quick scan.
Self-Service Meter Reading
Allow your customers to provide meter readings and values by themselves, including pictures and timestamps for protocolisation.
Robust Data Security
The Herwig Customer Portal enables businesses to provide secure, branded customer portals for your clients. With robust encryption and reliable authentication methods, we ensure that the data you and your customers share remains secure, giving everyone peace of mind when accessing important information.
Frequently Asked Questions (FAQ)
Ready to See the Herwig Solution in Action?
Request a demo to see the benefits of our platform firsthand.
