HERWIG – Analytics

Field Service Reporting Software

Herwig Analytics provides your business with powerful field service reports that turn raw data into meaningful insights. By tracking key metrics like response times, first-time-fix rates, and customer satisfaction, you can make informed decisions that improve efficiency and boost customer experiences. 

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Benefits 

Drive Continuous Improvement

Get a clear picture of your dispatch and field-service performance with key metrics like success rate, First-Time Fix Rate, etc. Spot areas for growth and boost your team’s effectiveness.

Maximise Efficiency, Reduce Costs

Uncover hidden inefficiencies and monitor performance to lower operational costs and make better use of your resources.

Plug & Play or Integrated

Herwig Analytics can run as a standalone integrated Analytics platform. Alternatively, or analytics software can act as a data provider for your existing centralised BI systems.  

Key Components:

Performance Tracking

Access critical data on dispatch and field-service performance, like success-rates and first-time-fix rates, contractor and technician productivity, dispatch quality and routing efficiency, response times and much more.

Pre-Built Dashboards & KPIs

Our built-in dashboards provide a real-time snapshot of your operations, supporting strategic planning.

Flexible Data Customisation

Easily adapt visualisations and data aggregation to align with your needs, ensuring your analytics support your business objectives.

Outperform Your Competitors with Data-Driven Insights:

Herwig Analytics not only collects data but helps you use it to improve your business. By turning complex field service information into easy-to-understand metrics, you can:  

  • Increase Profitability: Use insights to evaluate project costs, find profitable work orders, and make smart decisions that boost revenue. 
  • Manage Resources Better: Improve staffing, scheduling, and inventory to work more efficiently and save money. 
  • Stay Competitive: Respond to market changes and customer needs with real-time insights into your operations. 

Frequently Asked Questions (FAQ) 

You can monitor essential metrics like success-rates and first-time-fix rates, contractor and technician productivity, dispatch quality and routing efficiency, response times and much more.

Yes, Herwig – Analytics allows for user specific customised dashboards.

Yes, if you have an existing BI system that you want to use, Herwig Analytics can serve as a data provider for the central BI system to streamline reporting and get a unified view of your business. 

Ready to see the Herwig solution in action? 

Request a demo to see the benefits of our platform firsthand.  

Request a Demo